Privacy Policy

The platform is a business-to-business training tool. Accounts are created and managed by organizations for their own trainees, trainers, and administrators. It is not directed at the general public, and it does not knowingly collect information from children.

• Account information: name, email address, role, and organization membership.
• Training records: assigned scenarios, session results, evaluation scores, and coaching notes.
• Voice recordings and transcripts of simulated calls, where a session is recorded.
• Usage and audit records used to operate the service and maintain accountability.

Trainees interact with simulated participants performed by an AI system. Scenario content is authored by trainers and organizations; it is fictional and controlled by the platform.

To perform a simulated participant and to assist with evaluation, session audio and transcripts are processed by a third-party AI provider on the platform’s behalf. AI access is controlled server-side; the AI model is not given direct access to the platform database. Evaluations are AI-assisted and reviewable by trainers.

If you submit a demonstration request, we process the details you provide — such as your name, work email, organization, role, approximate number of trainees, and message — solely to respond to your request. We also record basic technical metadata (such as IP address) to help prevent abuse. Submitting a request does not create an account.

• To deliver training simulations and produce evaluation results.
• To let trainers review sessions and provide coaching.
• To operate, secure, and support the service.
• To respond to demonstration and contact requests.

Platform data is not sold. It is not used for advertising.

Each organization’s data is logically separated by tenant. Access within an organization is governed by role-based permissions. Sensitive actions, including score overrides, are recorded in an audit log.

Recording and transcript retention windows are configurable per deployment, and older records may be purged on a schedule. Organizations should configure retention to match their own policies and applicable law.

Because organizations administer their own accounts, requests to access, correct, or delete personal information should be directed to the organization that manages your account. Organization administrators can contact us for assistance.

Questions about this policy can be sent through our contact page.